If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

For pick-ups, we will make maximum 3 attempts at picking up the product. In an event where, after 3 attempts, you have failed to hand over the product to us, we will cancel your request for return, replacement, or refund.

The return of the products has to meet the conditions as per below according to the customer's claim. Details terms must be there when you claim any particular complaint. Please keep it in mind that products need to check in front of the riders.

• Damage- When any customer claim product is damaged product does not needs to be in new condition or sealed. But the customer must need to provide us the product including warranty cards, manuals, tags, etc.).
• Defective (As per brand policy): If the customer is claiming the product is defective. The product does not need to be in new condition or sealed.
• Not as advertised- If the customer claimed that the product is not as advertised product needs to be in new condition and sealed. The product cannot be damaged too.
• Wrong item delivered- If we deliver any wrong item product needs to be intact and in sealed condition. The product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only. The product cannot be damaged.
• Missing parts/items- If the customer claim any missing parts customer has to check it in front of the rider. The product has to be in new condition. If the product remains unsealed it will be accepted.
• Change of mind- In terms of change mind customers have to return the product in sealed condition. He/she cannot open the box or check the product.
• Signs of usage- If the customer claims the product is used, he has to return the product Completely. This claim has to be done in front of the rider.
• Doubts on the authenticity- If the customer has any complaint of authentication he must return the product including warranty cards, manuals, certificates of authenticity, tags, etc. 

Note: The customer must return the product including the warranty cards, manuals, and box. Without the box any customer can not claim the warranty.

Contact Customer Service at info@safetysource24.com to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

• Your order number.
• The reason for the return.
• The original copy of the Customer Copy of the Invoice
• The method of the return/replacement that you would prefer and the necessary information associated.
• Where and when the product should be picked-up.

Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

Safety Source 24 will keep the product in their warehouse for 3 months. In between we will attempt to deliver the product or customers can collect the product from our head office. If any customer failed to receive the product within 3 months then Safety Source 24 will not be responsible for the product.

Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge inside Dhaka Metro City. If you live outside Dhaka, please send your product by Courier Service. If your return claim is validated, we will refund your courier charge (Applicable only once for 3 days easy return policy.

It will take 7 business days to get your returned product as we need to make sure that your product meets all the requirements for a Replace/Serviced.

• Soon we receive your returned product, our aftersales team will check the product condition according to your complaint and it takes maximum 2 business days.
• If the complaint is valid, the product will send to the vendor for replacement/service. 
• The vendor checks the product and if the complaint meet their return policy then they replace/service the product.
• After receiving the returned product we will dispatch it to your address.
• The whole process takes 7 business days.

Note: The vendor might take more time for replacement/servicing if the product/parts are unavailable.

Option 1: Communicating with us by Facebook page or website.

Option 2: By calling Safety Source 24’s Customer Service on +880 1711-195266‬‬

Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service.

You can return any product within 3 calendar days after item delivery, if it meets the terms of our policy.

• Check if your product meets all the conditions for returning.
• Contact Pickaboo’s Customer Service (through Support Ticket, Live Chat, or Call) to submit a complaint/request for return.
• Choose your preferred method of product return when you communicate with Customer Service.
• Your returned product will go through a Quality Check.
• If the return request is valid, you will get product Return / Replacement.

NOTE: You must provide the product box and all the accessories at the time of handing over the product.

In an event where you have failed to provide your product to our pick-up, kindly have your returns shipped or dropped-off to our Returns Mailing Address:

House #10 (Level-4), Road #02 (Arab Ali Member Road), Ward #53, Diabari, Turag, Dhaka-1230

• We guarantee the best price in Bangladesh! If you find a lower price online*, we'll match it and refund the difference. Got a better deal? Fill out this form quickly and save!

  How it works?

  If you find a lower price on an identical item from a similar site*, simply let us know. We’ll refund the difference amount to you as a voucher. Our goal is to provide you the confidence that you’re making the best choice while shopping with us. To be eligible one must appeal for the refund within 7 days from the date of order.

  Best Price Guaranteed T&C Apply*

  What qualifies for Best Price Guaranteed?

  Best Price Tag : Claim is only applicable on items with the 'Best Price' tag at the time of purchase
  Claim after order: Claim must be submitted within 7 days once you ordered

  Identical & In Stock: Both items (Pickaboo & competitors) should be identical in all aspects and specifications 

  Calculated At Listed Price: Price difference will be based on item's listed price at time of ordering, before vouchers & shipping discounts or bank discount / cashback

  The following terms and conditions apply:

  • Best Price Guaranteed is only applicable on items with the 'Best Price' tag on Pickaboo at the time of purchase.
  • Special promotions such as vouchers/coupons, cashback or credit card promos, bank discounts, delivery fee, etc.offered from the online platforms or their affiliates will not be added.
  • Best Price Guaranteed will only compare against in-stock, identical items sold both on Pickaboo and on selected online platforms: Othoba, Gadget & Gear, Daraz, Transcom, Startech & Walton Plaza. Comparison of price with Pickaboo sellers are not applicable.
  • The item identified on the alternative platform's website must still be in stock (i.e not sold out) and remain available for purchase online at the lower price at the time of purchase.
  • The claim must be made within 7 days from the date of order.
  • The applicable online platform product must be identical to Pickaboo product in terms of:
    • Type
    • Description/ specification
    • Model No.
    • Brand/Seller/Official Product
    • Colour
    • Condition
    • Model Year
    • Freebies
    • Size
    • Warranty Terms
    • Origin (International / Local)
  • Price difference will be calculated based on the listed sales price of items at the time of purchasing, excluding special promotions such as vouchers/ coupons, cashback or credit card promos, bank discounts, shipping fee, etc. offered from the platforms or their affiliates. Any change(s) on the price between the period of submission and decision will not affect the initial price report and compensation.
  • Applicable online platforms: Othoba, Gadget & Gear, Daraz, Transcom, Startech & Walton Plaza
  • Only applicable on Official Products.
  • Share the images of the payment page or cart page of that particular site.